Returns & Exchanges

Returns & exchanges

We want you to love what you take home. If something isn't right, here's how we can help.

Our policy

- You can return or exchange items within [to confirm: 14 days] of delivery or pickup.
- Items need to be unused, in their original packaging, with tags still attached.
- Refunds go back to your original payment method. If you'd prefer, we can give you store credit instead. [to confirm: refund, store credit, or both]
- Exchanges depend on what we have in stock. If the item you want is gone, we'll offer you a refund or store credit.

Final sale

For hygiene and safety reasons, we can't take these back unless they arrive damaged or faulty:

- Skin care, makeup, hair and body products once they've been opened
- Candles that have been burned, and opened incense
- Food and pantry items
- Socks, tights and innerwear
- Gift cards
- Items marked final sale [to confirm: are sale items final sale?]

How to return

In store: Bring the item and your order number to the boutique at [to confirm: address]. This is the easiest option for local customers and for pickup orders.

By mail:
1. Email us at [to confirm: shop email] with your order number and the items you'd like to return or exchange.
2. We'll reply with our return address and any instructions.
3. Pack the items carefully and send them back with a tracking number. Return postage is your cost, and we can't be responsible for parcels lost on the way back to us.

We'll process your refund or exchange within [to confirm: 5 business days] of receiving the item, and email you when it's done.

Shipping costs

Original shipping charges can't be refunded, unless your order arrived damaged or we sent the wrong item.

Damaged, faulty or wrong items

If something arrives damaged or isn't what you ordered, please email us within [to confirm: 7 days] of delivery,
with a photo. We'll send a replacement or reg shipping, and you won't have to pay to sendit back.

Questions

Email us at [to confirm: shop email]. We're happy to help.